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MANAGING FEEDBACK & REVIEWS - SENTIMENT MONITORING

Managing Feedback, Reviews; Sentiment Monitoring

Managing Feedback & Reviews; Sentiment Monitoring Online Course

4.8/5

Course Description

One of the most important factors in a customer’s decision making process is online reviews. What are other customers saying about your business, website, product or service? Online aggregators such as Google Reviews, TrustPilot, TripAdvisor, Yelp, Amazon and OpenTable, carry with them a tremendous amount of influence. So what do you do when you get a bad review from someone? This module teaches best practices on how to handle exactly that.

What You Will Learn

Many times, bad online reviews reflect a poor experience by the customer. They are legitimate experiences from the customer’s point of view. There are a set of DO’s and DON’Ts when it comes to how to handle a bad review, and even how to effectively manage it into a positive and responsive customer experience for others who may be reading about someone else’s negative experience. Learn how responsive you need to be, which channels to use, when to take it “offline”, and how to get the same negative customer to edit or amend their review with their new, positive experience, once you’ve made things right.

& LET'S CHANGE EVERYTHING.

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"Anything you can do to enhance the productivity of your marketing in a digital world is extremely valuable, and Mike has the credibility to do this."
Shark, Dragon, Entrepreneur
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eCommerce Training helped me to advance my professional learning. This program provides a great avenue for self-growth for anyone!
Martha Healy
Sales Professional

DID YOU KNOW? 💡

  • Online reviews can make or break a customer’s decision
  • 93% of buyers research product reviews before buying
  • Positive reviews increase consumer trust and can help your search engine ranking positioning 
  • 3.3 is the minimum star rating of a business consumers would engage with and only 13% of consumers will consider using a business that has a 1 or 2 star rating.
  • 94% say an online review has convinced them to avoid a business.

WHO IS THIS FOR?

Any business or individual with a website that wishes to better manage their visible online reviews and improve overall online feedback and customer sentiment.

Nearly every product or service path to purchase begins with online research and reviews are critical to your success.

Retail, restaurants and food services, automotive, financial products, practitioners, and many more, depend on positive reviews across a number of platforms.

Your customers are looking for you. What are they going to find?

Prior Knowledge

This course on Managing Online Reviews requires no prior knowledge handling online feedback. If you are a beginner, this is a fundamentals course to help you get off the ground. 

If you are intermediate-to-expert level, you may still gain additional knowledge in areas such as sentiment monitoring scoring and tool sets, as well as competitive feedback monitoring.

& LET'S CHANGE EVERYTHING.

COMPANIES WHO HAVE USED OUR ECOMMERCE STRATEGIES AND BEST PRACTICES:

There are still enterprise seats available for the "Work With Me" version of the program. It runs for 12 weeks from the start date. Classes are once a week for 90 mins per session. Enterprise seats are accepted via application only.
You can start the process below.